Thank you for shopping with us. We want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Your Rights Under the Consumer Guarantees Act (CGA)
Under the New Zealand’s Consumer Guarantees Act 1993, you are entitled to a replacement, repair, or refund if a product you purchase from us:
Is faulty or defective
Is not as described or advertised
Does not do what it’s meant to do
Is unsafe to use
These rights apply automatically and cannot be excluded or limited. If a product issue falls under the CGA, we’ll work quickly to resolve it at no cost to you.
30-Day Change of Mind Returns
We understand that sometimes you may change your mind. That’s why we offer a 30-day return policy for eligible products, even if there’s no fault. To qualify:
The item must be unused, in original condition, and in resalable packaging
You must contact us within 30 days of purchase
Proof of purchase (e.g., receipt or order number) is required
We’ll offer a refund, exchange based on your preference.
Please note: You’ll be responsible for return shipping unless the product is faulty.
What Can’t Be Returned
We do not accept returns for:
Used or damaged products (unless faulty)
Perishable or custom-made items
Items returned beyond the 30-day change-of-mind period
How to Return an Item
Contact our support team at info@earthpower.nz with your order number and reason for return
We’ll confirm if your return meets the criteria and issue return instructions
We’ll process your return within 7 working days of receiving the item
Need Help?
Email us at info@earthpower.nz we’re here to help!
