1. Who We Are
Earth Power (“we”, “our”, “us”) is committed to protecting your personal information and maintaining transparency in how we handle it. We are subject to New Zealand’s Privacy Act 2020.
2. Personal Information We Collect
We gather information only when truly necessary for operations or compliance:
Contact details: name, email, phone, address
Financial data: payment method (handled per PCI DSS)
Usage info: IP address, device/browser data, behavioural analytics
Communications: any information you provide via support or inquiries
3. How We Collect Information
Directly from you when you:
Use our website or shop online
Sign up for newsletters or contact us
Make transactions or inquiries
Automatically via cookies and tools on earthpower.nz site
From third-party partners (e.g. payment gateways), when necessary and with your consent
4. Why We Collect It
We only collect data for lawful, specific purposes like:
Processing orders and payments
Managing customer accounts and communications
Improving our services and website experience
Legal compliance and fraud prevention
5. Sharing Your Personal Information
We may share your data with trusted partners strictly for purposes you’ve agreed to or are required by law, such as:
Payment processors and delivery providers
IT/cloud infrastructure partners
Authorities (when legally mandated)
As part of business restructuring (e.g., mergers or asset sales)
We never sell your personal data.
7. Data Security & PCI DSS
We employ strong technical and organisational measures:
Secure storage and encrypted transmission of data
Firewall, anti‑malware, and access controls
PCI DSS compliance for all card payments: encryption, access restrictions, regular testing
8. How Long We Keep Your Data
We retain personal data only as long as needed for the purposes collected—or as legally mandated—then securely delete or anonymize it.
9. Your Privacy Rights
Under the Privacy Act 2020, you can:
Ask what data we hold on you
Request corrections of errors
Object to or limit our use of your data (e.g., marketing)
Withdraw consent for specific processing at any time
Lodge a complaint with the Privacy Commissioner if you have concerns.
10. Cookies & Tracking
Our site uses cookies and similar tools to improve performance, analytics, and UX. You can manage these via your browser settings or our cookie banner.
11. Changes to This Policy
We’ll update this policy whenever our practices or legal/technological environment changes. Revisions will be marked with an updated date.
12. Contact Us
For any privacy-related queries or requests:
Privacy Officer
Earth Power
info@earthpower.nz
